Refund policy

The application fee is AED 100. It is charged once, at the point you apply, and it is not refundable. That is the one line on this page with no conditions attached to it.

Registration sits with it. Both are separate from tuition and from everything below, so neither comes into the calculation if you withdraw later.

What comes back from tuition is set by the date your written withdrawal reaches us, against the day teaching starts.

Before classes begin

100% of tuition. The offer letter is a contract, and you may cancel it up to the day teaching starts.

During induction week

75% of tuition.

First and second week of class

50% of tuition.

From the third week

Nothing. Tuition for the academic year is due in full.

The percentages are of tuition. The application fee and registration are never refundable, and the visa is its own case, below.

Two things decide what comes back, and they work together rather than one after the other.

When you withdraw

A withdrawal takes effect from the day your written request reaches admissions, not from the day you stopped turning up. Tell us as soon as you know, because the date is half the answer.

Whether your visa has been processed

A student visa is bought from the government in stages, and each one is paid for as it happens. The next section sets out what those stages are and what they mean for the money.

Tuition is worked out against what you have actually paid rather than against the full fee, because instalment plans are agreed as part of your offer. Your offer letter is the document that says what was due and when. The percentage that applies is the one in the table above. If the fee has not been paid in full, anything already paid is set against what is outstanding first, and only a balance after that is refunded.

The fees themselves are all on one page, including what tuition covers and what it does not.

TIIB sponsors your student visa and charges AED 5,500 for it when you apply from outside the UAE, and more from inside it. That fee is not a service charge. It buys a sequence of government and third-party items:

• ·Entry permit
• ·Medical fitness test
• ·Emirates ID
• ·Health insurance
• ·Visa stamping
• ·Administration

Once a stage has been paid for on your behalf, that money has left TIIB and cannot come back. So the visa part of what you paid stops being returnable as the process runs, rather than at one cut-off. The visa page sets out the sequence and how long each part takes.

If you withdraw after a visa has been issued, it has to be cancelled formally through TIIB. Do not let it lapse. Overstaying carries government fines, and they are yours to pay.

Registration is AED 1,000, charged once, and it covers your student ID, your access card and your place at orientation. Books and materials are separate and come to around AED 1,500 a year.

Registration is not refundable under any circumstances, whatever your withdrawal date. Books and materials pay for things handed to you; ask admissions what has already been issued in your case.

1. 1

   Write to admissions

   Email admissions from the address on your application. Give your full name, your student ID or a copy of your Emirates ID, the programme, the intake, and the date you want the withdrawal to take effect. Nothing else counts as notice: if no written request arrives, you are recorded as enrolled and the year's tuition stays due.

2. 2

   Send what you have

   Attach your offer letter and the receipts for what you have paid. It is the difference between an amount being agreed and an amount being reconstructed.

3. 3

   Get the figure in writing

   Admissions works the figure out against your offer and your date, and confirms it in writing before anything is processed. Query it then rather than after.

4. 4

   Then it is 20 business days

   Refunds are processed within 20 business days of a complete request, by bank transfer only, to whoever paid. That holds even if you paid in cash, so bank details are needed either way.

The 20 business days is TIIB’s side of it. How long the transfer then takes to land depends on your own bank.

Refund requests go to admissions. Anything else on this page can go to either address.